Email Notifications Setup

Sully Booking handles guest communication automatically, sending professional emails at key moments in the booking journey. Here's how it all works and what you can expect.

Automatic Guest Emails

The following emails are sent automatically — no setup required on your part:

• Booking Confirmation — sent immediately when a guest completes a booking. Includes the date, time, party size, and your restaurant's details
• Status Updates — when you confirm, modify, or cancel a booking, the guest is notified by email with the updated details

These emails use your restaurant name and are professionally formatted, so guests get a clear, trustworthy confirmation every time.

Guest Messaging (Two-Way Email)

Sully includes built-in two-way email messaging for each booking. Here's how it works:

1. Open any booking from your Dashboard, List, or Calendar view
2. Scroll down to the Messages section
3. Type your message and click Send
4. The guest receives your message as a normal email
5. When the guest replies, their response appears right back in the booking's message thread

This is incredibly useful for confirming dietary requirements, asking about special occasions, or letting a guest know about a last-minute change (e.g. "We've moved you to our garden terrace — hope that's OK!").

In-App Notifications

Beyond emails to guests, Sully also notifies you within the app. The bell icon in the top-right corner of your dashboard shows alerts for:

• New bookings
• Guest replies to your messages
• Booking cancellations
• Status changes

Click the bell to see all recent notifications. Unread ones are highlighted so you never miss anything important.

What Guests See

All emails sent to guests include:

• Your restaurant name and contact details
• The booking date, time, and party size
• Any special notes they added during booking
• A clear call-to-action if a response is needed

The emails are clean, mobile-friendly, and designed to look professional without any Sully branding getting in the way of your restaurant's identity.

Best Practices

• Confirm bookings promptly — guests appreciate a quick confirmation, especially for weekend reservations
• Use messaging for personal touches — a quick "Looking forward to seeing you on Friday!" goes a long way
• Check notifications regularly — especially during your booking window (typically mornings and early evenings)
• Keep your venue contact details up to date — these appear in every email, so make sure your phone number and address are correct