These Terms of Service (“Terms”) govern your access to and use of Sully Booking (“Sully”, “we”, “us”, or “our”), a restaurant reservation and table management platform provided by Sully Booking Ltd, operating at sullybooking.com. By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.
1. The Service
Sully provides a subscription-based software platform that helps restaurants, pubs and small hospitality businesses accept and manage online reservations, configure tables and floor plans, take booking deposits, message guests and view booking analytics. The specific features available to you depend on the plan you have subscribed to, as described on our pricing page.
2. Eligibility & Account
You must be at least 18 years old and authorised to enter into a binding contract on behalf of any business you register. You are responsible for the security of your account credentials and for all activity on your account. You must notify us immediately at [email protected]if you suspect unauthorised use of your account.
3. Subscription, Fees & Payment
Sully is billed at a flat monthly or annual fee per restaurant, as displayed on the pricing page at the time you subscribe. Payments are processed by Stripe, Inc. Your subscription automatically renews each billing period until you cancel. You can cancel at any time from your dashboard; your plan will remain active until the end of the paid period. We do not charge per-cover fees.
3.1 Refunds
Monthly fees are non-refundable once charged, except where required by law. Annual subscriptions include a 14-day money-back guarantee from the date of first purchase. To request a refund within this window, email [email protected].
3.2 Deposits taken by Restaurants
When you use our deposit feature, booking deposits are charged to the guest’s card and settled directly into your own Stripe account that you connect to Sully. Sully does not take a cut of deposits. You are solely responsible for honouring, refunding or retaining deposits in line with the booking terms you display to your guests.
4. Your Content & Guest Data
You retain all rights to the data you upload or collect through the Service, including venue details, menus, booking records and guest contact details (“Customer Data”). You grant Sully a limited licence to store, process and display Customer Data solely for the purpose of providing the Service. You are the data controller in respect of personal data relating to your guests, and Sully acts as your data processor. See our Privacy Policy for details.
5. Acceptable Use
You agree not to use the Service to:
- send spam, unsolicited marketing, or content that infringes any third party’s rights;
- upload malware or attempt to gain unauthorised access to any part of the Service;
- resell, sublicense, or reverse engineer the Service;
- use the Service for any unlawful purpose or in breach of applicable consumer or data protection laws.
6. Service Availability
We aim to keep Sully available at all times and target 99.9% monthly uptime, but we do not guarantee uninterrupted service. We may occasionally perform maintenance, update functionality or depend on third-party infrastructure (Stripe, email providers, cloud hosting). You acknowledge that some interruptions are unavoidable.
7. Intellectual Property
Sully, the Sully logo, and all underlying software, designs and documentation are owned by Sully Booking Ltd and protected by UK and international intellectual property laws. These Terms grant you a non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.
8. Termination
You may cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees due, or use the Service in a way that poses a security or legal risk. On termination, your right to access the Service ends; on request and where technically possible we will provide an export of your Customer Data within 30 days.
9. Disclaimer & Limitation of Liability
The Service is provided “as is”. To the fullest extent permitted by law, Sully excludes all implied warranties and will not be liable for indirect, consequential or special losses, including loss of revenue, goodwill or data. Our aggregate liability for any claim arising out of or in connection with these Terms is limited to the total fees you paid to us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded by law (including liability for death or personal injury caused by negligence, or for fraud).
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email to the registered account email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Questions about these Terms? Email us at [email protected] or call 0113 522 3888.